Refund Policy

KDP AI Studio sells recurring subscriptions and prepaid AI Credits. Because every generation consumes real compute from AI providers the moment you run it, our refund rules distinguish clearly between unused purchases and consumed usage.

• Cancelling a subscription stops all future billing.
• AI Credits that have already been used are not refundable.
• Duplicate charges and billing errors may be refunded after review.
• Refund requests must be submitted within 7 days of the charge.

Subscription fees are charged in advance for each billing period. Cancelling stops future renewals but does not automatically refund the current period; your paid features stay active until the period ends.

If you were charged for a renewal you did not intend and you have consumed no more than a nominal amount of that period's credits, contact us within 7 days and we will review a full or pro-rated refund.

Credits are deducted when a generation starts. If a generation fails for a technical reason on our side, the credits are automatically returned to your balance — no request is needed.

Unused credits from a separately purchased credit pack may be refunded within 7 days of purchase, less any credits already consumed. Plan credits included with a subscription reset each billing period, do not roll over and have no independent cash value.

We will normally approve a refund when:

• The request is submitted within 7 days of the charge.
• You were charged more than once for the same order.
• You were charged after a valid cancellation was completed.
• A verified platform fault prevented you from using the service and could not be resolved.
• The purchase was unused, or usage was negligible.

Email support@kdpaistudio.app with your account email, the order or invoice reference and a short description. We respond within 3 business days and approved refunds are returned to the original payment method within 5–10 business days.

The following are not refundable:

• AI Credits that have already been consumed by successful generations.
• Requests made more than 7 days after the charge.
• Subscription periods that were substantially used before the request.
• Dissatisfaction with AI output quality, marketplace approval, sales results or search ranking, which we cannot guarantee — see the AI Transparency Policy.
• Accounts suspended or terminated for breaching our Acceptable Use Policy.
• Cryptocurrency payments, where network settlement is irreversible; where a refund is approved we may issue equivalent account credit instead.

If you believe you were charged incorrectly — a duplicate transaction, the wrong plan, an incorrect amount, or a charge after cancellation — contact us with the transaction reference. Verified billing errors are refunded in full regardless of usage, and we will correct the underlying subscription record at the same time.

Please contact us before opening a dispute with your bank or card issuer; most issues are resolved within a day. Chargebacks filed without prior contact may result in immediate suspension of the account and its credit balance until the dispute is resolved. We supply payment providers with account, usage and correspondence records when responding to a dispute. Accounts with fraudulent chargebacks may be permanently closed.

You can cancel at any time from Settings; no phone call or email is required. Cancellation is effective immediately for future billing and your plan features continue until the end of the paid period. You can also delete your account entirely, which cancels any active subscription. See the Terms of Service for details.

For all refund and billing questions, email support@kdpaistudio.app or use our contact page. Statutory consumer rights in your country are unaffected by this policy.